BE CAREFUL WITH 12 COMMON TYPES OF FRAUD AND APPROPRIATION OF MONEY IN ACCOUNT

In recent times, the number of cases of fraud and appropriation of money in customer accounts is increasing because high-tech fraud crimes tend to increase with many sophisticated forms, tricks and tactics.

In order to help customers increase vigilance and avoid risks, Vietnam - Russia Joint Venture Bank (VRB) recommends that customers be careful with popular types of fraud and tricks today.

Scam script	Consequences
Impersonate a state agency/bank/telecommunication network/relative... to approach victims and send links/QR Codes that lead to fraudulent applications impersonating the brand of a state agency ( such as the General Department of Taxation, Ministry of Public Security...) or fake applications of banks/financial companies/telecommunications networks... containing malicious code.	These links/applications, when clicked/installed, will require the victim to grant access to the device and have the ability to collect authentication code information sent to the device such as OTP code... as well as take control of the device to access banking applications.
Distribute fake software/applications containing malicious code through advertisements, fake news that solicit likes, solicit views via SMS/email/social networks to victims, causing them to lose their vigilance when access, leading to information disclosure and loss of account/phone access.

12 POPULAR TYPES FRAUD AND TRICKS TODAY

1. Impersonating a financial/banking company

2. Impersonating a legal agency (police, procuracy, court...)

3. Impersonate the website of a business or state agency

4. Impersonate a teacher or medical staff member and inform that a relative is in emergency

5. Impersonate a telecommunications employee to warn of SIM lock/4G SIM upgrade

6. Impersonating brands

7. Transfer money to the wrong bank account

8. Invite financial investment, securities, virtual international currency...

9. Notification of winning prizes and receiving promotional gifts

10. Recruit sales/online collaborators

11. Information retrieval service (defrauded money, hacked account...)

12. Make video calls with fake voices, faces or use social network accounts of relatives/friends

WHAT TO DO IF YOU HAVE PROVIDED INFORMATION/CLICK ON SUSPECTED SCAM LINKS?

In case you have provided information/clicked on links suspected of scam, you need to IMMEDIATELY take the following measures to limit the risk of asset loss:

- Contact VRB's customer care hotline 18006656 (free) immediately to request to block related services.

- Immediately change the login password on the VRB mBanking application (*) using the "Change password" function in the "Personal" section.

(*) In case you enter the correct password but cannot log in, please enter the WRONG password many times until you receive a message saying "Your account has been temporarily locked". Then immediately contact the Hotline or go to the nearest VRB Branch/Transaction Office for support.

PRINCIPLES OF SAFE TRANSACTION

To ensure the safety of customers' assets and avoid being scammed by bad actors, VRB would like to note the following contents for customers:

1. Absolutely DO NOT PROVIDE login password/OTP authentication code to anyone, including VRB staff. VRB DOES NOT REQUIRE customers to provide confidential information in any form.

2. Absolutely DO NOT CLICK on strange/suspicious links sent via text message/email/social network accounts that are not VRB's official channels.

3. VRB only posts information through the following official information channels:

- Website: https://vrbank.com.vn/

- Facebook: Vietnam - Russia Joint Venture Bank (with green status - https://www.facebook.com/VRB2006)

- Zalo: VRB - Vietnam - Russia Joint Stock Bank (with credit)

- Email: vrbhotline@vrbank.com.vn

- Hotline: 18006656

- Phone: (+84 24) 3942 6668

- Fax: (+84 24) 3942 6669

4. Only log in to VRB's e-banking services on the VRB mBanking application or website: https://ibanking.vrbank.com.vn/

5. Detailed information about VRB's transaction safety instructions (here)

In case of discovery or suspicion of fraud, VRB recommends that you immediately notify VRB via Hotline 18006656 and report to the nearest Police Department or implement as the instructions in the "Instructions for reporting crimes" section of Electronic Information Portal of the Ministry of Public Security (address http://bocongan.gov.vn or http://mps.gov.vn).

Any suspicion of fraud related to Vietnam - Russia Joint Venture Bank (VRB), please notify the nearest Branches/Transaction Offices (details at: https://vrbank.com.vn /vi/chi-nhanh-vrb/) or hotline 18006656 for timely support.

Sincerely announce and wish you always have a safe experience when using VRB products and services!

Orther news:

Hotline: 1800 6656

HO: No 75, Tran Hung Dao street, Tran Hung Dao ward, Hoan Kiem District, Ha Noi, Viet Nam
Phone: (+84-4) 3942 6668 - Hotline: 1800 6656
Email: vrbhotline@vrbank.com.vn