NOTICE ON UPDATE OF IDENTIFICATION DOCUMENTS AND BIOMETRIC DATA
Based on Circular 17/2024/TT-NHNN dated June 28, 2024 (hereinafter referred to as “Circular”) on opening and using payment accounts at payment service providers, VRB respectfully informs customers of the important notes as prescribed in the Circular as follows:
From 01/10/2024, the following services and products will be impacted:
Regarding Account:
+ Customers who are Vietnamese citizens are not allowed to use their passport to open an account.
+ When opening an account electronically, the customer must provide the account holder's biometric information.
From 01/01/2025: the following services and products will be impacted:
Regarding Online Transaction:
+ Payment transactions and cash withdrawals on the payment account will be suspended if the customer's identification documents are invalid or expired.
+ Withdrawals and transactions by electronic means on payment accounts (including electronic banking services, Cards, ATMs, POS, e-wallets) can only be carried out after the verification of the identity documents and biometric information of the account holder has been completed.
Regarding Card:
+ Card transactions cannot be made when identity documents or residence certificates have expired.
To ensure that your online transactions are always carried out promptly, smoothly and securely, VRB recommends that customers update identification information and biometric data before January 1, 2025 by the following simple ways:
- Method 1: Provide information via the "Biometric Collection" feature on the iPlus e-banking application
- Method 2: Go to the nearest VRB Branch/Transaction Office.
(For individual customers who are Vietnamese citizens and have used their ID card or passport to open an account before October 1, 2024, please update the new ID card information - Citizen ID card or ID card for VRB before January 1, 2025).
For any support requests, please contact hotline 18006656 (free) or VRB Branches/Transaction Offices nationwide.
From 01/10/2024, the following services and products will be impacted:
Regarding Account:
+ Customers who are Vietnamese citizens are not allowed to use their passport to open an account.
+ When opening an account electronically, the customer must provide the account holder's biometric information.
From 01/01/2025: the following services and products will be impacted:
Regarding Online Transaction:
+ Payment transactions and cash withdrawals on the payment account will be suspended if the customer's identification documents are invalid or expired.
+ Withdrawals and transactions by electronic means on payment accounts (including electronic banking services, Cards, ATMs, POS, e-wallets) can only be carried out after the verification of the identity documents and biometric information of the account holder has been completed.
Regarding Card:
+ Card transactions cannot be made when identity documents or residence certificates have expired.
To ensure that your online transactions are always carried out promptly, smoothly and securely, VRB recommends that customers update identification information and biometric data before January 1, 2025 by the following simple ways:
- Method 1: Provide information via the "Biometric Collection" feature on the iPlus e-banking application
- Method 2: Go to the nearest VRB Branch/Transaction Office.
(For individual customers who are Vietnamese citizens and have used their ID card or passport to open an account before October 1, 2024, please update the new ID card information - Citizen ID card or ID card for VRB before January 1, 2025).
For any support requests, please contact hotline 18006656 (free) or VRB Branches/Transaction Offices nationwide.
Orther news:
- EXPERIENCE IPLUS - RECEIVE ENDLESS GIFTS
- VRB DEPLOYS NEW VERSION OF ELECTRONIC BANKING SERVICE FOR ENTERPRISES - ePlus
- ANNOUNCEMENT OF VIETNAM INDEPENDENCE DAY (02/09) HOLIDAY SCHEDULE & TEMPORARY SUSPENSION OF SOME SERVICES FOR SYSTEM UPGRADES
- BE CAREFUL WITH 12 COMMON TYPES OF FRAUD AND APPROPRIATION OF MONEY IN ACCOUNT
- Announcement of Lunar New Year holiday schedule for Giap Thin 2024
- ANNOUNCEMENT OF NEW YEAR 2024 HOLIDAY SCHEDULE
- VRB NOTICE: TEMPORARY INTERRUPTION SOME SERVICES FOR SYSTEM UPGRADE IN NOV 2023
- VRB organizes auction of Homeownership and land use rights in District 12, Ho Chi Minh City
- VRB organizes an auction of Commercial Floor Ownership at Ha Cau Ward Commercial Center in Ha Dong District
- VRB announced the decision on appointment of Director of Vung Tau Branch
- VRB ANNOUNCEMENT OF TEMPORARY INTERRUPTION OF SOME SERVICES TO UPGRADE SYSTEM
- Announcement of National Day holiday schedule 02/09/2023
- NOTIFICATION PROCESSING AND PROTECTION OF PERSONAL DATA UNDER THE GOVERNMENT'S DECREE NO. 13/2023/ND-CP DATE 17/4/2023
- VRB NOTICE: TEMPORARY TEMPORARY INTERRUPTION SOME SERVICES FOR SYSTEM UPGRADE
- VRB organizes asset auction of Minh Phuc Co., Ltd (2nd time)
- VRB RECOMMENDS CUSTOMERS TO BE CAREFUL FOR FORMS OF SCAM, IMPERSONATION OF BANK'S BRAND & STAFF
- VRB announces the holiday schedule for Hung Kings Anniversary, Liberation of the South 30/04 and International Labor Day 01/05
- VRB celebrates 15 years of establishment of Ho Chi Minh City Branch
- Announcement of Decision on Appointment of Director of VRB Ho Chi Minh City Branch
- VRB OFFICIALLY LAUNCHED THE MULTI-CHANNEL DIGITAL BANKING PROJECT
- VRB ANNOUNCES DECISION ON APPOINTING DEPUTY GENERAL DIRECTOR
- ANNOUNCEMENT ON ORGANIZATION OF ASSET AUCTION OF MINH PHUC CO., LTD
- VRB IMPLEMENTED BUSINESS TASKS IN 2023
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