FROM 01/01/2025, WITHOUT BIOMETRICS ONLINE TRANSACTIONS CANNOT BE MADE
From 01/01/2025, payment account holders/bank card holders will be suspended from making online transactions (money transfers, bill payments, deposits...) and money transfers/withdrawals if they have not updated their biometric information or have not updated new information to replace their expired identification documents (citizen identification card, passport, visa).
Specifically, Circular 17/2024/TT-NHNN stipulates that “Withdrawals and payment transactions by electronic means can only be made on payment accounts when the verification of identity documents and biometric information of the account holder or representative (for individual customers) or legal representative (for corporate customers) has been completed.”
Circular 18/2024/TT-NHNN clearly states that “cards can only be used to make transactions by electronic means when the verification of information has been completed to match the identity documents and biometric information of the cardholder.”
Accordingly, from 01/01/2025, if customers do not provide biometric data and have not been verified, all online transactions will be stopped. In case of need, customers need to go directly to the bank to make transactions. To avoid transaction interruptions, VRB recommends that customers:
1. Proactively check the correct GTTT and update biometric information in one of the two following ways:
(i) Update biometric information on VRB's iPlus e-banking application.
(ii) Update biometric information directly at VRB's branches/transaction offices nationwide (note, in case of using a passport, customers can only do it directly at the transaction point).
2. In case of identity documents that are about to expire/expired: VRB recommends that customers urgently register for a new identity document at least 30 days before the expiration date of the identity document that the customer is using. At the same time, update new identity document information on e-banking applications (in case the customer uses a chip-embedded CCCD card) or at the counter (in case the customer uses a passport).
In case you need support, please contact hotline 1800 6656 (free) or the nearest VRB branch/transaction office.
Specifically, Circular 17/2024/TT-NHNN stipulates that “Withdrawals and payment transactions by electronic means can only be made on payment accounts when the verification of identity documents and biometric information of the account holder or representative (for individual customers) or legal representative (for corporate customers) has been completed.”
Circular 18/2024/TT-NHNN clearly states that “cards can only be used to make transactions by electronic means when the verification of information has been completed to match the identity documents and biometric information of the cardholder.”
Accordingly, from 01/01/2025, if customers do not provide biometric data and have not been verified, all online transactions will be stopped. In case of need, customers need to go directly to the bank to make transactions. To avoid transaction interruptions, VRB recommends that customers:
1. Proactively check the correct GTTT and update biometric information in one of the two following ways:
(i) Update biometric information on VRB's iPlus e-banking application.
(ii) Update biometric information directly at VRB's branches/transaction offices nationwide (note, in case of using a passport, customers can only do it directly at the transaction point).
2. In case of identity documents that are about to expire/expired: VRB recommends that customers urgently register for a new identity document at least 30 days before the expiration date of the identity document that the customer is using. At the same time, update new identity document information on e-banking applications (in case the customer uses a chip-embedded CCCD card) or at the counter (in case the customer uses a passport).
In case you need support, please contact hotline 1800 6656 (free) or the nearest VRB branch/transaction office.
Orther news:
- VRB ANNOUNCES THE CHANGE OF THE ADDRESS OF VRB KHANH HOA BRANCH
- WARNING ABOUT SOME FORMS OF FRAUD & LIST OF ACCOUNTS RELATED TO CRIME
- NOTICE ON UPDATE OF IDENTIFICATION DOCUMENTS AND BIOMETRIC DATA
- EXPERIENCE IPLUS - RECEIVE ENDLESS GIFTS
- VRB DEPLOYS NEW VERSION OF ELECTRONIC BANKING SERVICE FOR ENTERPRISES - ePlus
- ANNOUNCEMENT OF VIETNAM INDEPENDENCE DAY (02/09) HOLIDAY SCHEDULE & TEMPORARY SUSPENSION OF SOME SERVICES FOR SYSTEM UPGRADES
- BE CAREFUL WITH 12 COMMON TYPES OF FRAUD AND APPROPRIATION OF MONEY IN ACCOUNT
- Announcement of Lunar New Year holiday schedule for Giap Thin 2024
- ANNOUNCEMENT OF NEW YEAR 2024 HOLIDAY SCHEDULE
- VRB NOTICE: TEMPORARY INTERRUPTION SOME SERVICES FOR SYSTEM UPGRADE IN NOV 2023
- VRB organizes auction of Homeownership and land use rights in District 12, Ho Chi Minh City
- VRB organizes an auction of Commercial Floor Ownership at Ha Cau Ward Commercial Center in Ha Dong District
- VRB announced the decision on appointment of Director of Vung Tau Branch
- VRB ANNOUNCEMENT OF TEMPORARY INTERRUPTION OF SOME SERVICES TO UPGRADE SYSTEM
- Announcement of National Day holiday schedule 02/09/2023
- NOTIFICATION PROCESSING AND PROTECTION OF PERSONAL DATA UNDER THE GOVERNMENT'S DECREE NO. 13/2023/ND-CP DATE 17/4/2023
- VRB NOTICE: TEMPORARY TEMPORARY INTERRUPTION SOME SERVICES FOR SYSTEM UPGRADE
- VRB organizes asset auction of Minh Phuc Co., Ltd (2nd time)
- VRB RECOMMENDS CUSTOMERS TO BE CAREFUL FOR FORMS OF SCAM, IMPERSONATION OF BANK'S BRAND & STAFF
- VRB announces the holiday schedule for Hung Kings Anniversary, Liberation of the South 30/04 and International Labor Day 01/05
- VRB celebrates 15 years of establishment of Ho Chi Minh City Branch
- Announcement of Decision on Appointment of Director of VRB Ho Chi Minh City Branch
- VRB OFFICIALLY LAUNCHED THE MULTI-CHANNEL DIGITAL BANKING PROJECT
© 2017 Vietnam - Russia Joint Venture Bank
